We understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward return and refund process for our U.S. customers.

✅ Eligibility for Returns

  • Items must be returned within 15 calendar days from the delivery date.
  • Products must be unused, unwashed, and unworn with original tags and packaging.
  • Returns are only accepted for orders shipped within the United States.
  • Items marked Final Sale are non-returnable.
  • Used, altered, or damaged items will not be accepted.

📦 Return Instructions

To return an item:

  1. Email us at support@hellstarltd.com with:
    • Your Order Number
    • The product(s) you want to return
    • Reason for the return
  2. Once approved, we will send you return instructions.
  3. Ship your item to the provided return address within 15 days of receiving approval.

Note: We do not provide prepaid return labels. You are responsible for the return shipping cost.

💸 Refund Process

  • Once we receive and inspect your return, we will notify you by email.
  • Approved refunds are processed back to your original payment method within 5 business days.
  • Shipping fees and any import charges (if applicable) are non-refundable.

🔄 Exchanges

If you need to exchange for a different size or style:

  • Submit a return request first.
  • Once the return is approved and received, we’ll send your exchange.
  • Customers are responsible for shipping the original item back.